sales@zestpackaging.com
We remain open for business – For more information on Zest response to Covid-19 click here

Delivery

Delivery and Returns

 

Shipping & Delivery

 

Boxed Items

 

The delivery is based on an economy service, which may take up to 5 working days from the date of ordering (Excluding Bank holidays). The goods will require a signature upon delivery. If the delivery is made and a signature is unavailable, a charge will be made to re-deliver the goods. If the goods ordered are out of stock at the time of ordering, a sales team member will contact you to advise on the due date. Orders will only be delivered in full. No part orders will be delivered. No claims for loss or damage will be accepted after the delivery has been made. Please ensure all cartons are undamaged whilst the driver is present. Please call our sales office for a quote on 01472 340005.

 

Pallets

 

For our customers convenience we now offer two formats of packaging: Bulk orders (Pallets) or boxed items. Ordering in pallet form is more cost effective in terms of freight and labour. We advise you consider your delivery address when purchasing bulk as all orders will arrival on a wooden pallet. (Please consider your storage situation when ordering). 

 

Returns & Replacements

 

We try our best to ensure that your order reaches you in perfect condition, however due to the nature of the product, from time to time we accept there will be some damages. If you would like to return your order in the event its damaged, please call our sales team on 0141-334-0999 and we will be happy to collect or replace it at our cost. If there are individual items broken we will offer you a refund proportionate to the value of your order or send extra items on your next order to replace the broken items. We advise all customers to contact us within 7 days of delivery if there are any problems with orders whether it be damaged or missing items or any other issues. If you have any questions our Sales Team will be able to discuss them with you.

 

It’s not an issue if you’ve ordered the wrong item, whether it’s too big, too small or too many. Just give us a call to discuss it within 7 days of delivery. We are happy for them to be returned in their original packaging and at your own expense. Unfortunately, we will have to ask you to cover the cost of the original delivery cost too. Our sales team can talk this through with you.

 

We ask that you do not return anything without prior arrangement.

 

Payment & Pricing

 

Payment can be made by credit or debit card.

 

We currently support the following card types:

 

Visa

Visa Delta/Debit

MasterCard

UK Maestro

American Express

 

For other methods of payment please contact our sales team.

 

Contact Information

 

For any enquiries please contact our sales office:

 

Zest Packaging

No. 25 Atlas House

Estate Road 8

South Humberside Industrial Estate

Grimsby, N.E. Lincolnshire

DN31 2TG

Sales Tel: 01472 340005

Sales Email: sales@zestpackaging.com